Rich picture A pictorial technique offering a free-format approach that allows analysts to . Debra Paul INTRODUCTION This is a book about Business Analysis. Editorial Reviews. Review. From first edition: A wide-ranging text, which challenges those who Business Analysis - Kindle edition by James Cadle, Malcolm Eva, Keith Hindle, Debra Paul, Craig Rollason, Paul Turner, Donald Yeates. Read with the free Kindle apps (available on iOS, Android, PC & Mac), Kindle. 作者: skytypyh 时间: 标题: Business analysis /3rd/Debra Paul , James Cadle. BUSINESS lesforgesdessalles.info ( MB, 售价: 15 个论坛币).
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Business analysts must respond to the challenges of today's highly competitive global economy by developing practical, creative and financially sound solutions . Debra Paul, Donald Yeates and James Cadle (Editors). BUSINESS. ANALYSIS. Second Edition Business Analysis Second Edition_Layout 1 6/25/10 PM Page i Rich Picture A pictorial technique offering a free-format approach that. Find Business Analysis, 3rd Edition by Debra Paul - PDF eBook in the Books & Magazines - eBooks Welcome to lesforgesdessalles.info Free Online Auctions!.
The role of the business analyst in an Agile environment is explored further in Chapters 10 and Soft Systems Methodology A methodology that provides an approach to analysing business situations devised by Peter Checkland and his team at Lancaster University. These business analysts have come from different backgrounds — some from IT, many from business areas — and have brought different skills and knowledge to their business analysis teams. Random House Books, London. Behavioural skills are arguably more important than technical or business skills as they are a prerequisite for working with other people. She is a regular speaker at business seminars and industry events. The extent to which you will need technical knowledge will depend on the nature of the analysis work being undertaken.
Our 70, strong membership includes practitioners, businesses, academics and students in the UK and internationally. We deliver a range of professional development tools for practitioners and employees. A leading IT qualification body, we offer a range of widely recognised qualifications. Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted by the Copyright Designs and Patents Act , no part of this publication may be reproduced, stored or transmitted in any form or by any means, except with the prior permission in writing of the publisher, or in the case of reprographic reproduction, in accordance with the terms of the licences issued by the Copyright Licensing Agency.
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Please visit our Contact us page at www. Introduction The origins of business analysis The development of business analysis The scope of business analysis work The role and responsibilities of a business analyst The business analysis maturity model Professionalism and business analysis The future of business analysis 2.
Industry skills frameworks Industry qualifications Summary 3. She is a regular speaker at business seminars and industry events. As a director of Assist Knowledge Development, he has created and presented a range of courses in his specialist subjects.
He has worked internationally in leadership development and as a coach for Henley Business School. Malcolm Eva Malcolm Eva has been involved in the world of IS development since , working as a programmer, systems analyst and business analyst.
As well as practising in the public and private sectors, he has taught at university level, and spent several years delivering training in Business Analysis. He has a special interest in benefits management and has co-authored three books. Craig is responsible for recruitment, team development, and quality of analysis in a matrixed team consisting of internal staff, contractors and third party suppliers. He has worked across a number of industry sectors as an analyst including manufacturing, government and utilities.
Paul Turner Paul Turner is a Chartered Fellow of BCS and provides training and consultancy in business architecture, business analysis, business change and solution development. Paul is the co-author of four books. Increasingly, the business analysis practice, and the capability it offers to organisations, is viewed as a strategic asset that drives a thorough understanding of the business environment and of business problems.
As a result, it is seen as a vital resource that enables the successful implementation of valuable business change. Business analysis practitioners are finding their profession has gained increased recognition, both within their organisations and beyond. However, we must not stand still.
It was difficult to imagine how the previous edition could have been improved, yet the authors have certainly done so. This edition brings many welcome additions. The CMMI model for Business Analysis is of particular interest as it brings the idea of a framework of maturity, and I suspect many BA practices will find this useful as a yardstick.
Having a centrally-defined and well-researched framework will be of significant benefit. Previous versions of the book have been completely compatible with an Agile approach but in this version it is mentioned much more explicitly.
This highlights that business analysis is equally crucial on Agile, iterative and linear waterfall projects. The addition of a new expanded chapter which focuses on defining the solution will be of interest to many readers too. The chapter includes an extended section on gap analysis and, notably, a section on business architecture principles and techniques.
This helps position business analysis and architecture as complementary skill sets. This book has always been at the heart of the business analysis profession.
This edition shows that the international BA community is pushing forward, evolving and keeping with the times. I have no doubt that the book will continue to be an extremely useful resource that will be referenced by new and experienced practitioners alike. Activity sampling is a form of observation and involves the collection of data that may be used for statistical analysis.
Agile An approach to software development based upon the Agile Manifesto and using evolutionary development and incremental delivery approaches. Actor A role that performs areas of work within a business system. Actors are modelled on swimlane diagrams and use case diagrams.
Actors are usually user roles and show the individual or group of individuals responsible for carrying out the work or interacting with a system.
An actor may also be an IT system or time. Balanced Business Scorecard A Balanced Business Scorecard supports a strategic management system by capturing both financial and non-financial measures of performance. There are usually four quadrants — financial, customer, process, learning and growth. The balanced business scorecard was developed by R. Kaplan, and D. BCS is responsible for setting standards for the IT profession and advises and informs industry and government on successful IT implementation.
Benefits management A process that is concerned with the delivery of the predicted business benefits defined in the business case. This process includes managing projects such that they are able to deliver the predicted benefits and, after the project has been implemented, checking progress on the achievement of these benefits and taking any actions required to enable their delivery. Boston Box A technique used to analyse the market potential of the products and services provided by an organisation.
Business actor Someone who has an interest in a project, either because they have commissioned it, they work within the business system being studied or they will be the users of a proposed new IT system.
Business analysis An advisory role which has the responsibility for investigating and analysing business situations, identifying and evaluating options for improving business systems, elaborating and defining requirements, and ensuring the effective implementation and use of information systems in line with the needs of the business. Business Analysis Process Model A framework for business analysis assignments that incorporates the business context and has six stages — investigate situation, consider perspectives, analyse needs, evaluate options, define requirements and deliver changes.
The framework places standard modelling techniques in context to help analysts determine the most appropriate technique for individual business situations. Business architecture A set of artefacts that define several views of an organisation. Business Activity Model BAM A conceptual model that shows the set of business activities that would be expected to be in place given the stakeholder perspective from which it has been developed.
There are five types of business activity represented on a business activity model. These are: See Business perspective. Business case A document that describes the findings from a business analysis study and presents a recommended course of action for senior management to consider.
A business case would normally include an introduction, management summary, description of the current situation, options considered, analysis of costs and benefits, impact assessment, risk assessment, recommendations, plus appendices that provide detailed supporting information.
Business environment See External business environment; Internal business environment. Business event A business event triggers the business system to do something. Typically this is to initiate the business process that forms the business system response to the event.
In effect, the business events tell us when a business activity should be initiated; it fires into life the process that carries out the activity.
Business option A key step in developing a Business Case is to identify the options available to address the business problem or opportunity. A business option describes the scope and content of a proposed business solution and states what it is intended to achieve in business terms.
See Technical option. Business perspective A view of the business system held by a stakeholder. The business perspective will be based upon the values and beliefs of the stakeholder.
These values and beliefs will be encapsulated in a defined world view. There may be several divergent business perspectives for any given business situation. Business process A linked set of tasks performed by a business in response to a business event. The business process receives, manipulates and transfers information or physical items, in order to produce an output of value to a customer. See Business process model. Business process model A diagram showing the tasks that need to be carried out in response to a business event, in order to achieve a specific goal.
See Swimlane diagram. Business rule Business rules define how business activities are to be performed. It is important that these rules are considered when modelling the processing to carry out the activity. There are two main types of business rule: Business sponsor A senior person in an organisation who is accountable for delivering the benefits from a business change.
The sponsor is also responsible for providing resources to the project team. Business strategy A strategy describes the long-term direction set for an organisation in order to achieve the organisational objectives. Business system A set of business components working together in order to achieve a defined purpose. The components of a system include people, information, technology processes and the organisation.
See IT system. Business user An individual member of staff working within the business who is involved in a business change project. Provides guidance for improving the quality of processes. The mnemonic stands for: See Business perspective, Soft systems methodology. Change control A process whereby changes to requirements are handled in a controlled fashion. The change control process defines the process steps to be carried out when dealing with a proposed change. These steps include documenting the change, analysing the impact of the change, evaluating the impact of the change in order to decide upon the course of action to take, and deciding whether or not to apply the change.
The analysis and decisions should be documented in order to provide an audit trail relating to the proposed change. Class A class is a definition of the attributes and operations shared by a set of objects within a business system. Each object is an instance of a particular class. See Object.
A class model describes the classes in a system and their associations with each other. Cloud computing A general term for the delivery of hosted services over the internet. Competency or Competence A competency is a skill or quality an individual needs to perform his or her job effectively. These facilities will include the production and storage of documentation, management of cross-references between documentation, restriction of access to documentation and management of document versions.
Cost—benefit analysis A technique that involves identifying the initial and ongoing costs and benefits associated with a business change initiative.
These costs and benefits are then categorised as tangible or intangible and a financial value calculated for those that are tangible. The financial values are analysed over a forward period in order to assess the potential financial return to the organisation.
This analysis may be carried out using standard investment appraisal techniques. Critical success factors The areas in which an organisation must succeed in order to achieve positive organisational performance.
Discounted cash flow An investment appraisal technique that takes account of the time value of money. The annual net cash flow for each year following the implementation of the change is reduced discounted in line with the estimated reduction in the value of money. The discounted cash flows are then added to produce a net present value. See Net present value.
Document analysis A technique whereby samples of documents are reviewed in order to uncover information about an organisation, process, system or data. DSDM DSDM is a project delivery framework that emphasises continuous user involvement and the importance of delivering the right solution at the right time.
Entity relationship diagram A diagram produced using the entity relationship modelling technique. The diagram provides a representation of the data to be held in the IT system under investigation.
See Entity relationship modelling. Entity relationship modelling A technique that is used to model the data required within an IT system. Ethnographic study An ethnographic study is concerned with spending an extended period of time within an organisation in order to obtain a detailed understanding of the culture and behaviours of the business area under investigation.
See Tacit knowledge. Types of forces may include the introduction of new laws, social trends or competitor actions. Force-field analysis A technique to consider those forces inside and outside the organisation that will support adoption of a proposal and those that will oppose it. This technique was developed originally by Kurt Lewin and may be used in evaluating options for change and in change management. Functional requirement A requirement that is concerned with a function that the system should provide, i.
Gap analysis The comparison of two views of a business system, the current situation and the desired future. This leads to the identification of actions to improve the situation. The business activity modelling technique may be used to provide an ideal future view which can then be compared with a view of the current situation. Holistic approach The consideration of all aspects of a business system and their interactions. This incorporates the people, process and organisational areas, in addition to the information and technology used to support the business system.
Impact analysis The consideration of the impact a proposed change will have on a business system and on the people working within it.
Intangible benefit A benefit to be realised by a business change project for which a credible, usually monetary, value cannot be predicted.
See Tangible benefit. Intangible cost A cost incurred by a business change project for which a credible, usually monetary, value cannot be predicted. See Tangible cost. Internal business environment The internal capability of the organisation that affects its ability to respond to external environment forces. Techniques such as MOST analysis or the Resource Audit may be used to analyse the capability of the internal business environment.
This percentage is the discount rate at which the Net Present Value is equal to zero and can be used to compare projects to see which are the better investment opportunities. Alternatively, this rate may be used to compare all projects with the return that could be earned if the amount invested was left in the bank. Interview An investigation technique to elicit information from business users.
An interview agenda is prepared prior to the interview and distributed to participants. The interview is carried out in an organised manner and a report of the interview is produced once the interview has been concluded. IT system A set of automated components hosted on a computer that work together in order to provide services to the system users. See Business system. Key Performance Indicators KPIs These are specific areas of performance that are monitored in order to assess the performance of an organisation.
Key performance indicators are often identified in order to monitor progress of the critical success factors. Measurable targets are set for KPIs. See Critical success factors. The 7-S model identifies key areas for the implementation of business change. MoSCoW An approach to prioritising requirements. MoSCoW stands for: Must have — A mandatory requirement without which the system has no value.
Should have — A mandatory requirement that must be delivered, but, where time is short, could be delayed for a future delivery. This should be a short term delay. Could have — A requirement that would be beneficial to include if it does not cost too much or take too long to deliver, but it is not central to the project objectives. See Internal business environment. The net present value is calculated using the discounted cash flow approach to investment appraisal. See Discounted cash flow, Internal rate of return.
Non-functional requirement A requirement that defines a constraint or performance measure that the system or the functional requirements must comply with. Object An object is something within a business system for which a set of attributes and functions can be specified. An object is an instance of a class. See Class. Payback calculation An investment appraisal technique where a cash-flow forecast for a project is produced using the current values of the incoming and outgoing cash flows; no attempt is made to adjust them for the declining value of money over time.
See Discounted cash flow. The technique involves the analysis of the political, economic, socio- cultural, technological, legal and environmental forces that may impact upon an organisation.
See External business environment. Project initiation document PID A document that defines the business context for a project and clarifies the objectives, scope, deliverables, timescale, budget, authority and available resources. Process See Business process. Process model See Business process model. Protocol analysis A technique used to elicit, analyse and validate requirements.
Protocol analysis involves requesting the users to perform a task and describe each step as they perform it. Prototyping A technique used to elicit, analyse and validate requirements. Questionaires See Survey. Requirement A feature that the business users need the new system business or IT to provide.
Requirements catalogue An organised set of requirements where each individual requirement is documented using a standard template. Requirements elicitation A proactive approach to investigating requirements required to resolve a business problem or enable a business opportunity.
Involves working with the business users and helping them to visualise and articulate their requirements. Requirements management A governance approach that aims to ensure that each requirement is tracked from inception to implementation or withdrawal through all of the changes that have been applied to it. Resource audit A technique to analyse the capability of an organisation. The resource audit considers five areas of organisational resource: Rich picture A pictorial technique offering a free-format approach that allows analysts to document whatever is of interest or significance in the business situation.
This technique originated from the Soft Systems Methodology. See Soft systems methodology. Risk A problem situation that may arise with regard to a project or business situation. Potential risks are identified for each option in a business case, the probability of the risk occurring and the likely impact of the risk are assessed, and suitable countermeasures are identified.
See Business case. Risk management The identification, assessment, monitoring and control of significant risks during the development, design and implementation of IT systems. Scenarios A technique used to elicit, analyse and validate requirements. Alternative scenarios, for example, where specific conditions are not met, are also traced. Standard frameworks setting out the definition of skills and levels of competency for anyone working in the Information Systems industry. Shadowing A technique used to find out what a particular job entails.
Shadowing involves following a user as they carry out their job for a period such as a day or two days. Six thinking hats A thinking tool developed by Edward de Bono for individuals and for groups to improve the thinking process. SMART A mnemonic used to ensure that objectives are clearly defined in that they are specific, measurable, achievable, relevant, time-framed.
Soft Systems Methodology A methodology that provides an approach to analysing business situations devised by Peter Checkland and his team at Lancaster University.
Special purpose records A technique that involves the business users in keeping a record about a specific issue or task. Typically the record is based on a simple structure, for example a five bar gate record. Stakeholder An individual, group of individuals or organisation with an interest in the change. Categories of stakeholder include customers, employees, managers, partners, regulators, owners, suppliers and competitors. Stakeholder analysis The analysis of the levels of power and interest of a stakeholder in order to assess the weight that should be attached to their views.
This technique provides a means of categorising stakeholders in order to identify the most appropriate stakeholder management approach. Stakeholder management The definition of the most appropriate means to be adopted in order to engage with different categories of stakeholder. The approach to each stakeholder will be different depending on a their level of interest in the project and b the amount of power or influence they wield to further or obstruct it.
The strategy is defined in order to achieve competitive advantage for the organisation through its configuration of resources within a changing business environment. STROBE A technique that represents a formal checklist approach to observation, where the analyst is investigating specific issues. Survey A technique used to obtain quantitative information during an investigation of a business situation.
Surveys are useful to obtain a limited amount of information from a large group of people. Typical swimlanes represent departments, teams, individuals or IT systems. Swimlane diagram A technique used to model business processes.
A swimlane diagram models the business system response to a business event. The model shows the triggering event, the business actors, the tasks they carry out, the flow between the tasks, the decisions and the business outcome. SWOT Analysis A technique used to summarise the external pressures facing an organisation and the internal capability the organisation has available to respond to those pressures. The mnemonic stands for Strengths, Weaknesses, Opportunities and Threats.
Tacit knowledge Those aspects of business work that a user is unable, or omits, to articulate or explain. This may be due to a failure to recognise that the information is required or to the assumption that the information is already known to the analyst.
See Explicit knowledge. Tangible benefit A benefit to be realised by a business change project for which a credible, usually monetary, value can be predicted. See Intangible benefit. Tangible cost A cost incurred by a business change project for which a credible, usually monetary, value can be predicted.
See Intangible cost. Task On a Business process model or Swimlane diagram, a piece of work carried out by a single actor at a specific moment in time. The task model elaborates the tasks identified by mapping business processes onto specific individuals or workgroups. Technical option A technical option describes how the business solution may be implemented using information technology. Use case description A use case description defines the interaction between an actor and a use case.
A use case model consists of a diagram showing the actors, the boundary of the system, the use cases and the associations between them, plus a set of use case descriptions. Value chain A concept developed by Michael Porter to identify the primary and support activities deployed within organisations to deliver value to customers. Workshop An investigation technique whereby a meeting is held with business actors from a range of business areas in order to elicit, analyse or validate information.
An agenda is prepared prior to the workshop and distributed to participants. The workshop is run by a facilitator; actions and decisions are recorded by a scribe. There are now practising business analysts working at all levels of seniority in most organisations and the role is recognised increasingly by professionals from other disciplines, both within the IT function and the business units. The sixth BA Conference Europe is scheduled, with increasing numbers attending year on year.
There are numerous publications on business analysis, and social media abounds with mostly relevant! BA blogs, videos and debates.
Many business analysts hold certifications; at the time of writing, BCS had issued over 75, certificates. Business analysis is taught in universities.
Need we go on? It definitely feels like we have arrived! This book was written originally to provide a breadth of information and guidance to practising business analysts at all levels — and that continues to be the case. As a result, it offers a wide-ranging source of practical guidance on how to approach business analysis and how to apply concepts and techniques.
The book also supports anyone wanting to achieve professional certifications in business analysis especially those studying for the BCS International Diploma in Business Analysis. We have included material drawn from research, discussions, and conversations with practitioners in business analysis in the UK, Europe, Australia, the USA and Canada. However, we have been struck by the number of people who are not within this group but have told us that they have found the book helpful.
These include students across IS-related disciplines, and managers and staff from various organisational departments, including marketing and HR.
Ultimately, it offers information for anyone wishing to improve their understanding of business analysis.
Some important changes in this edition include: The challenges facing organisations have increased since we wrote the first edition of this book. The advent of the economic crisis that affected many countries is still being felt. As a result, organisations need to spend money wisely and the need for good analysis to help ensure this has never been greater. In this third edition, we have once again extended the toolkit required of a good business analyst.
But we make no apologies for this — such an important role will always need to develop and extend its reach. Thanks must go to Alan Paul — husband of Debbie — for reviewing much of the book and improving it. Matthew Flynn and his team at BCS have made it all come together in the end.
Once again, their help and support was invaluable. Many solutions involve the development of new or enhanced information systems but this is unlikely to be the extent of the business change, and it is probable that solutions will have a broader scope incorporating changes to areas such as business processes and job roles. The reason for producing this book is to provide guidance about business analysis that reflects the breadth of the role and the range of techniques used.
While many organisations employ business analysts, there persists a lack of clarity about what the role really involves and this often creates more questions than answers. What do business analysts do? What skills do they require? How do they add value to organisations? Recognition in the broader business community is also an issue with many misconceptions regarding business analysis and a lack of appreciation of the contribution business analysts might make.
Also, in the absence of a standard definition of business analysis and a standard set of business analysis activities, problems have arisen: Organisations have introduced business analysis to make sure that business needs are paramount when new IT systems are introduced. However, recognising the importance of this in principle is easier than ensuring that it is achieved.
Many business analysts still report a drive towards documenting requirements without a clear understanding of the desired business outcomes. Some business analysts were previously experienced IT systems analysts and proved less comfortable considering the business requirements and the range of potential solutions that would meet the requirements.
Many business analysts have a business background and have a limited understanding of IT and how software is developed. This may cause communication difficulties with the developers and could result in failure to ensure that there is an integrated view of the business and IT system. Business Analysis is an excellent introductory text for business analysts seeking to apply the standards, knowledge and competencies of the discipline.
It goes beyond most texts to show how business analysts define requirements not only to support IT systems development, but also to drive business change and implement organizational strategy. An invaluable contribution to a fundamental profession, building on what was an already outstanding second edition. The book's breadth, depth and extraordinary insight can ensure that any business analysis assignment is supported by expert guidance and latest thinking, helping to increase the chances of successful outcomes in any business--George Hancock "Allianz Insurance PLC ".
A useful combination of best practices and in-detail techniques with a great overview of business analysis in an agile environment If you are not completely satisfied with your purchase, simply notify me within 60 days and I will refund your money, in full, with absolutely no questions asked! Order Today. Completely Risk Free! This report reveals the fast-track methods of flooding your website with FREE, targeted traffic with powerful campaigns that take only minutes to set up!
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Local Classifieds. Advanced Search. Business Analysis by Debra Paul Editor ,.
Malcolm Eva. Keith Hindle. Craig Rollaston. Dot Tudor. Donald Yeates. James Cadle Editor. Throughout the business world, public, private and not-for-profit organisations face immense challenges. Business analysts must respond by developing practical, creative and financially sound solutions and this excellent guide gives them the necessary tools.
It supports everyone wanting to achieve university and industry qualifications in business analysis and information Throughout the business world, public, private and not-for-profit organisations face immense challenges.
It supports everyone wanting to achieve university and industry qualifications in business analysis and information systems. It is particularly beneficial for those studying for ISEB qualifications in business analysis.
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Community Reviews. Showing Rating details. Sort order. Helpful introduction to Business Analysis. Covers a lot of areas and goes into sufficient detail from a beginner's point of view. There are some typos and the writing could be a lot more concise, but is a good basis for preparing for any beginners certification.
Recommended with some caveats. It's a good introduction to Business Analysis, and has a broad coverage of the subject.